Issues are bound to arise when working with customers, fellow employees and technology, but a ticketing system can be complex, costly and challenging to set up. Odyssey HelpDesk tackles that necessary evil for you – providing a no-hassle solution to manage issues in your organization.
Easy-to-Use Interface
Odyssey HelpDesk utilizes a clean and simple web interface, as well as iOS and Android apps, allowing employees to enter, update and track issues without complex training.
Built-in Reporting and Communication
Highlight challenges and trends and keep stakeholders updated with Odyssey HelpDesk’s built-in reporting and email communication tools.
No Unnecessary Costs
Odyssey handles all your IT administration needs for you, without additional cost or expense. Odyssey HelpDesk covers system maintenance, backups, disaster recovery and service delivery, enabling your team to focus on improving your services.
Feature Packages
Odyssey HelpDesk is available in packages and prices that fit your organization:
| Feature | Free | Startup | Company | Enterprise |
|---|---|---|---|---|
| Users | 1 - 5 | 6 - 50 | 51-100 | 101 + |
| Storage | 500 MB | 10 GB | 100 GB | 1000 GB |
| iOS and Android Apps | Yes | Yes | Yes | Yes |
| Own Domain | No | No | Yes | Yes |
| Backup Downloads | No | No | Yes | Yes |
| Branding | Powered by Odyssey | Powered by Odyssey | Powered by Odyssey | Powered by Odyssey with and Your Customizations |
| Support Level | Basic (Email only) | Intermediate (Email and App) | Intermediate (Email and App) | Advanced (Email, App and Phone, 24/7 Global Support) |
| Multi-Language Support | Data Only | Data Only | Data Only | Data and Apps |
| Reports | None | Basic | Intermediate | Advanced |
| Cost per month | Free | $5/month/user | $50/month/user | $150/month/user |
Use Cases
Partner Portal
Odyssey Store
Odyssey Team